"10.04.2014 - Technical Support Advisors (Tier 2) _ Fluency in GERMAN"



This is Your chance to Grow and become member of a Talented and Multinational Team as…


Technical Support Advisors (Tier 2) _ Fluency in GERMAN


On behalf of one of our clients, a leading multinational CRM company, we are now recruiting enthusiastic candidates to join the German speaking team of a Multicultural Working Environment. Offices are located in Athens Greece.


Job Description


ü  Receiving inquiries through inbound calls within a busy technical support team.

ü  Acting as the first point of contact for all German speaking clients.

ü  Pro-actively responding to customer queries in German and English via inbound calls.

ü  Data inputting and information management.

ü  Liaising with the team leader to resolve any customer complaints/issues.


The ideal incumbent must possessthe following working experience


ü  Advanced knowledge/use in all the below:


  1. Current Anti-Malware and Firewall products
  2. Microsoft Windows Family
  3. Setting up a new system , install an operating system, configure it; install additional necessary software; set-up networking
  4. Microsoft Office (Word, Excel, Outlook, OneNote)
  5. Knowledge of networking technologies (TCP/IP, DNS, WLAN)


As well as:


  • IT degree (programming, computer science, etc.)
  • 2 years previous experience in a Technical Support role (ideally Anti-virus department/client)
  • Native or fluent German speakers and fluency in English (Proficiency level)
  • Excellent communication skills
  • Strong team spirit
  • Passionate about customer services

The company offers:

  • Competitive remuneration package
  • For those living abroad: full relocation package (ie flight ticket, hotel accommodation, full assistance tax papers, apartment search etc.)
  • Opportunity to work as part of a leading and well-respected international company within a highly-driven team of young professionals
  • Training and career development opportunity

If you want to develop within this role and the company itself



Sent us your cv in the following email address es@icap.gr quoting the reference code KTS2114

All information received will be treated with strict confidentiality.

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