20.03.2022 – Customer support employee

Customer Support Employee – native/bilingual German speaking

Located in Koropi, Attica (Athens) Greece

BIZ Courier & Logistics is currently inviting candidates to realize their potential by joining the team as agents in the Customer Support Department.

If you are a native/bilingual German speaker and you are just starting out in your career, or you have decided to explore a new role, Biz is offering employment in an orchestrated business environment with opportunities for career development.

BIZ offers the appropriate training and support for your start-out in the business.

The position, which is performed Monday to Friday, 9:00 to 17:00 or 10:00 to 18:00, applies to a Customer Support Agent.

Job description

  • Inbound, outbound phone calls and email correspondence addressing customer concerns.
  • Coordination of activities between customers and partners.
  • Developing the FAQ.
  • Tracking customer behaviour.
  • Basic troubleshooting.
  • Collecting customer’s feedback and responding to customer’s reviews.

Ideal Candidate Profile

The ideal candidate should be or have:

  • A conscientious organized multitasker.
  • A team player with strong work ethic.
  • A customer-oriented mindset.
  • An analytical thinker with a desire for constant self-development, able to perform under pressure of deadlines.
  • Exceptionally good command of the German and the English language.
  • Previous experience in any type of customer support activities.
  • Proficient user of MS OFFICE applications and Google tools.
  • A bachelor’s degree in the field of business, marketing, or social studies.

The following will be considered as a plus:

  • previous experience with the use of ERP software


  • Full remuneration package and professional development opportunities in a merit-based work environment.
  • Monday to Friday, 8h work – plus paid overtime.
  • Training and development opportunities in an orchestrated business environment.
  • Extra private health insurance.
  • Provided parking area.
  • Free coffee, refreshments, and snacks.

Job Types: Full-time, Permanent


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